PATA VE Bulletin (Oct 2015)
Arresting the Declining Level of Customer Service in Mature Markets
Authored by Qooco
PATA members: Complimentary
Chapter members: Complimentary
To download this publication, please fill in the form below
The 9th edition examines the declining level of customer service in mature markets and explores alternative ways of improving the level of service in the hospitality industry in a sustainable and affordable way.