‘Travel To: Tomorrow’ Ep.8 - Damian Cook and John Bailey
‘Travel To: Tomorrow,’ a podcast on the future of travel and tourism hosted by PATA CEO Dr Mario Hardy
With a global pandemic impacting travellers and tourism businesses around the world, Travel To: Tomorrow provides a dose of imagination, insight and inspiration for navigating a path forward. In this podcast series, PATA CEO Dr Mario Hardy talks to prominent speakers, leading futurists and industry pioneers to define the emerging future of the travel and tourism industry.
Episode 8: Damian Cook and John Bailey
In this episode of Travel to Tomorrow, Damian Cook, the founder and Managing Director of E-Tourism Frontiers, and John Bailey, Managing Consultant, Global Communications Consulting, share their insight into crisis management and best practice in crisis communications, including their experience in dealing with crisis, what is reliable source of information and how to address media during crisis, their view on the ongoing conflict of health vs economy, as well as how the PATA Crisis Resource Centre can provide support during trying times.
Conversation Markers:
0:50 - Damian introduces himself
2:02 - John introduces himself
3:27 - John and Damian talks about significant crisis they had dealt with
8:18 - Perspective: Examples of well-managed crisis
11:37 - How to address media during crisis
15:12 - How do we know this information is reliable?
18:26 - Perspectives: Health vs economy
22:48 - The second wave of COVID-19 in UK
29:10 - What is the PATA Crisis Resource Centre?
36:42 - Conclusion
